Processes, performance drivers ans ICT tools in human resources management

There are 6 keys of quality of an HR (human resource) manager

• Problem solving 
• Organization 
• Ethics 
• Leadership
• Communication 
• Expertise

The tasks they have to do are various:

• Planning
• Interviewing and recruiting the personal  
• Developed programs 
• Motivate 
• Evaluation of tasks
• Establishing tools
• Administrative processes.

The concept of performance drivers has been discussed by many authors like Kaplan, Groundy and Brown. They mark activities or actions that increase potential to achieve higher level of corporate performance.
They help a company in the use of ICT and tell them which are better.